Look Ethnic 100% Buyer Protection Program Details:
Look Ethnic.com has a friendly return and refund policy to ensure your online purchase is free of stress. We offer "100% Buyer Protection Program" for our valued customers. We do not release your payment to the seller till the products are received by you and you are happy with it. We are always with you, before your purchase and after your purchase. We are not perfect but we have ensured that our refund/return policies do not bring any ugly surprises to you post your purchase.
What is Look Ethnic’s Return Policy?
Our "100% Buyer Protection Program" allows for easy returns and refunds for:
- 1. Products which you received in "Damaged/Defective/Broken" condition.
- 2. Products not as per description/photo on the website.
- 3. Products which you may not like for quality, color and design related issues.
All the products must be returned in the original condition they were received in along with any bills and labels. Please follow the below given steps to register your Return / Dispute within 7 days of receipt of the product. Return Request / Disputes registered after 7 days of delivery may not be entertained by Look Ethnic.
How to raise Return Request / Dispute for an order?
You need to register your dispute in either of the two ways:
- To register Return Request / Dispute, please follow below mentioned easy process:
- After Clik over ‘ START A RETURN ’ → Fill the google form → Reverse pickup will be done within 48 working hours → Once pickup will be done share your bank details over the same email → Wait for refund.
What to do if I am unable to raise a return request / dispute through App / Website?
If you face any difficulties while raising the Return Request / Dispute, simply reach us @ 8355959797 between 10 am to 7 pm Monday to Saturday or email us at firstname.lastname@example.org, our customer experience team will help you to resolve your queries and complaints in the best possible ways.
Who pays for the delivery charges for returning products?
When you're returning an item that was damaged/ defective or due to any error normally we provide effortless reverse pickup facility to almost all major cities, but if in case your pincode is not serviceable for reverse pickup than you will have to self ship the product for which you will be compensated for return courier charges.
You will be paid a flat Rs. 80/-
Please pack well when you are returning the product so that it reaches its origin in good condition.