These terms are required to protect the interest of buyers and sellers. To make these terms easy to understand, we have put in some of the repeatedly asked questions by customers and the answers which are interpreted as per our terms and conditions.

1. Is Cash on Delivery available?

Cash on delivery facility is available on Lookethnic.com.

2. I have bought a product from your website and I don’t like it. I want the refund. Is it possible?

IF the product sent is different from what is explained and shown in a picture then it’s possible. In other cases, We don’t take returns or exchange like that. All the products are described well with dimensions and clear unedited pictures. Photographs are not scaled to size and for this reason, the products are explained clearly with dimensions. Customers are requested to go through the product description and pictures carefully before placing the order. Look Ethnic can give assurance that the products will be exactly as shown in picture and description. But the colour accuracy may slightly vary from the picture because of quality settings of different monitors and displays. Customers are advised to check the product description and pictures and if they are not sure how these products will suit their requirements, they can send us a mail before placing the order. Customers are also welcome to visit our product store in Mumbai to check the product in person.

4. Other online websites take No Questions Asked returns till 30 days? Why you are not taking?

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5. I have bought a pair of bangles. The size is not suitable for me?

Normally, we maintain 3 sizes of bangles. They are 2.4, 2.6 and 2.8. But this is just size number and it has no relation with size. Many customers think that 2.6 means 2.6 Inches. This is not true. The customer can Google Indian Bangle Size Chart and they will be getting help about determining their size. Or they can measure the bangles which they already use. 2.4 are 57 MM inner diameter, 2.6 is 60 MM inner diameter and 2.8 is 63 MM inner diameter. Still if customers have doubt, they can mail us for help before placing the order.

6. I tried to place an order. My amount is debited and I have not received any confirmation mail?

This may happen in two circumstances. One is wrong email id and other is network issues. Wrong email id issue can be fixed by sending us a mail from correct email id about order confirmation. In a case of amount debited without order confirmation due to network issues or because of card issuing bank taking too much time to respond etc, the amount will be automatically refunded. Incase if the amount is not refunded, then customers can contact us so that we can get it done by coordinating with our payment gateway bank. In those cases, if the shopping cart of the customers has to be restored, they can contact us so that we can help you in restoring the cart and customers need not spend time in adding the products again to cart. The payments which are debited without order confirmation will be automatically refunded and the time taken to reflect in the account of the customer may take 7 to 10 working days. But customers are requested to send a mail to care@Lookethnic.com if they have received no confirmation mail after the payment.

PRODUCT DELIVERY

SHIPPING, RETURNS AND EXCHANGES

12. I am checking tracking information in the courier company website and tracking says consignee not available or door locked. Was I inside waiting for the package?

In some cases there may be genuine reasons that the door might have been locked or security guard might not have allowed etc… But in most cases, we find that the courier people are loaded with a lot of packages are not able to complete the delivery and update wrong tracking information. We have already raised this issue with them not to update wrong tracking information. If same happening with you so please reply to the same email which you have received on order placed. Or drop an fresh email with your order details so that we will do the needful.

11. I am also doing online business. I want your pictures without watermark. Will I let you know once I have sold the item?

We sell only products and not pictures. Pictures which are uploaded on our website are meant for viewing the designs only.

10. I have a picture of a jewellery design. Can you make it for me?

Customers, please note that we do make custom designs. Minimum 12 pic. Give to the wholesale rate. Cont. On Whatsapp no. 8355959797

9. I don’t have a credit card, debit card or any kind of online payment method. How do I buy?

Online payment is convenient and makes the process of order processing and shipping faster. But in certain cases, if this is not possible, then please send us a mail to care@Lookethnic.com or Whatsapp no. 8355959797 with your product requirements and full shipping address with working phone numbers. Once we receive a mail, we can place the order for you.

8. I have chosen a necklace. I don’t want the earrings or I want to choose an earring which are shown in some other necklace set?

The products are combined with matching earrings only. It’s not possible to mix and match between earrings shown in one necklace set with earrings shown in another necklace set.

7. I am not sure about the security of your website. How secure is your website for using my card?

We can very well assure you that our site is more secure than any other website as regards payment. This is because Look Ethnic never accepts any card details and never stores any card information. After reviewing order, while customers click the payment button, they are automatically taken to a secure https website. It’s a direct bank payment page. Only after confirming the payment, customers will be redirected again to Lookethnic.com website. In a way, we do not know which card you are using at all.

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